Appeals Policy
Dragon Training/Hyfforddiant y Ddraig LTD is
a progressive training company providing mandatory training to a range of
organisations. We provide a wide range
of training.
At Dragon Training/Hyfforddiant y Ddraig LTD we
are committed to providing high quality training courses and ensure that
equality of opportunity underpins all aspects of our work.
This policy relates to complaints that our
customers, students and suppliers may have about our company and sets out our
formal procedure for dealing with such complaints.
It is important that all appeals are raised
directly with Dragon Training/Hyfforddiant y Ddraig LTD
Our appeals policy is a two stage process,
each process is detailed below, most complaints will be resolved to a satisfactory
standard at stage one.
If the complaint is not resolved at stage one
then it should be escalated to stage two
Stage one:
Complaint is raised directly with the
assessor conducting the assessment, who will deal with the concern/complaint at
the time that it is raised.
The usual course of action would be
for the candidate to repeat the assessment.
Stage two:
If the candidate is still not happy
with the outcome of the second assessment they should raise this as soon as
possible with the course tutor or centre manger, details of the directors are
provided here:
Gethyn Bowen/Simon Ormesher, 23 Tegid
Street, Bala, Gwynedd,LL23 7EH, 07896636160, info@dragontraining.org
We will aim to resolve all complaints
within 10 working days in writing.
You will need to
provide the following information:
What the
complaint is about
Your full
name
The
training provider’s name
Dragon Training will
keep a written record of all appeals made and the outcomes, this will be made
available to any inspectors or other organisations that conduct Quality
Assurance based audits.
Our primary is to
provide high quality customer focused training, therefore we aim to have very
few appeals to our decisions and certainly aim to resolve any appeals within our
company.
This policy was
approved by: Gethyn Bowen & Simon Ormesher